FREQUENTLY ASKED QUESTIONS
1. How do I know what size to order for my bridesmaids?
Because of the relaxed cut of the robes, there is a bit of give in the size guide. If you are buying as a gift and your girls are slightly smaller or bigger than the size you have bought for them, the robes will still probably be a good fit. We will happily exchange robes that haven’t been embroidered for a different size. A link to the size guide can be found in the text underneath each product but feel free to shoot us an email if you’re still unsure and together we can decide on the right size/s for you.
2. What should I get embroidered?
Embroidery options include your names, wedding date, initials and/or title such as maid of honour, bridesmaid, mother of the bride etc. We recommend something subtle to personalise the robes - that way the robes can continue to be used forever. But really, it's completely up to you and we are happy to embroider anything you like.
3. Why don’t you have floral robes?
We believe that simplicity is the ultimate form of sophistication. We designed our robes in collaboration with wedding photographers who strongly recommended using plain coloured robes and this fits well with our ethos. We want YOU to be the focus of your wedding photos, not your robes.
4. Can we embroider the robes ourselves... ie. not through you?
Of course! You can personalise your robes in any way you like.
5. Will I need to wrap the robes to give them as gifts?
The robes are beautifully wrapped in tissue paper and presented in a gift box ready to give straight to your bridal party. Our packaging and presentation is exquisite and makes us truly unique – something we are very proud of.
6. What if there is a problem with our robes or we don’t like them?
We offer a 100% satisfaction guarantee on robes that haven’t been embroidered so if you're unsure about whether you're going to like them, we recommend going with plain robes so that you have the choice of returning them.
7. How long will the robes take to be delivered?
For non-embroidered robes you should expect to receive them within 5 business days if you're in Australia or within 12 business days if you're in New Zealand. If you choose personalized robes, expect to receive them within 8 business days if you're in Australia or 15 business days if you're in New Zealand. If you need them faster, there is an option to pay $8 per robe for express postage (within Australia) which is next day delivery however please allow 2 days for dispatch for this option. If you are in a hurry to receive your robes, please contact us here and we will arrange a rush order for you.
8. Can I purchase if I'm outside Australia and New Zealand?
If you are outside of Australia and New Zealand please contact us by clicking here + we will investigate shipping options for you.